Troubleshooting & FAQ

Instagram needs a Business or Creator account. In the Instagram app: Settings → Account type and tools → Switch to professional account, then reconnect. You don't need a Facebook Page. See Connect Instagram.

You need full control of the Page. Check the Page's access settings in Facebook, or add it to your Meta Business Portfolio, then reconnect. See Connect Facebook.

Reconnect and leave all the permission boxes checked on Google's screen. We need the channel-read permission to find your channel. See Connect YouTube.

YouTube connects a channel, not just a Google login. If that account doesn't have a channel yet, create one at youtube.com (click your profile picture → "Create a channel"), then reconnect. If you use more than one Google account, make sure you pick the one that owns your channel.

That's expected about every 60 days for personal profiles. Click Reconnect on the LinkedIn card.

Only a page's admin can connect it. Send them a connect link from Settings → Connected Accounts; they can connect without joining your workspace.

Links last 48 hours and work once. Make a new one in Settings → Connected Accounts → Ask someone else to connect.

We aren't taking new TikTok or LinkedIn connections right now. If you connected one earlier it keeps working. Custom webhooks are on paid plans; see Plans & limits.

Codes last 7 days and work once, and you can't use your own. If the owner who made it has changed since, the code is no longer valid. Ask the current owner for a new one. See Hand over your workspace.

That's expected. Once you've handed over, you're no longer a member, so postme.live starts you a fresh workspace of your own. You can ignore it.

Handover is switched off on paid plans, because the billing is on the current owner's card. Cancel the plan first, or email [email protected] and we'll move it for you.

Facebook requires the Page admin to confirm their identity before that Page can publish. This applies to the Facebook app and to scheduling tools like us alike, and it isn't something we can bypass on our end. Open the Facebook app on your phone, complete the identity check it prompts you with (also under Settings → Account Center → Personal details), then come back and retry the post. Your connection here stays active, so there's nothing to reconnect. See Connect Facebook.

For Reels and videos, the platform processes the upload before it goes live. This usually takes under a minute or two. It clears on its own.

It's waiting in your TikTok app inbox. Open TikTok, finish the post, and tap Post. That's the normal flow for connected TikTok channels.

It published to some channels but not others. Open the post to see which channel failed and why. Often a reconnect fixes it.

New posts settle over 24–72 hours, so give them a day or two. For Facebook, video views may need a Page reconnect, and some feed metrics are mid-transition on Facebook's side. LinkedIn analytics aren't available yet. Full detail: Data accuracy & freshness.

Posts stop refreshing after about 28 days and freeze at their last numbers. That's expected.

Check the format and size. We accept PNG, JPEG, GIF, WebP, MP4, and MOV, but not HEIC or AVIF (convert them first). Files must be within your plan's per-file limit. See Media Library.

You've reached your monthly AI allowance. It resets at the start of the month. Until then, you can keep posting with your own media. See Plans & limits.